Amadeus Music’s
Shipping, Refunds and Returns Policy

We ship within Canada and the United States.

Domestic Shipping Policy Shipment processing time

All in Canada orders are processed within 3 business days. Weekends and holidays excluded. 

Shipments will be sent out Monday through Friday via Canada Post or Purolator. Delays may occur during weekends, holidays, or if the company is experiencing a high volume of orders.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Estimated delivery times listed are for Canada wide only. International shipping time may be longer

Shipment to P.O. boxes or APO/FPO addresses

Amadeus Music 17503 Stony Plain Road, Edmonton, AB, T5S 2S1, Canada

Shipment confirmation and order tracking

Shipping confirmation and tracking will be sent to the customer 1-2 business days after payment processing. Times may be altered on weekends and holidays.

Customs, duties, and taxes

Amadeus Music is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Amadeus Music is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

We offer international shipping to The United States

All orders are processed within 3 business days. Weekends and holidays excluded.

Shipments will be sent out Monday through Friday. Delays may occur during weekends, holidays, or if the company is experiencing a high volume of orders. Additional shipping fees/taxes may apply

Shipping confirmation and tracking will be sent to the customer 1-2 business days after payment processing. Times may be altered on weekends and holidays.

Amadeus Music is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Amadeus Music is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Refund & Returns Policy

Refund requests must be made within 14 days after receipt of your goods.

Refunds do not apply for the following goods:

• Sale Items; and

• Used product

We accept refunds for goods that are sold on our site for the following reason:

• Good does not match the description

To start the return process, contact Amadeus Music to see if the item qualifies for return/refund. If the item qualifies, package product in original packaging with return label addressed to Amadeus Music, take the package to the nearest shipping supplier and pay the necessary shipping fees. Customers will be responsible for shipping costs. Refunds of goods will be processed once the item has been received by Amadeus Music.

For more information, email [email protected] or call us at 780-489-0289